Terms of service

Thank you for visiting www.thecapsoul.jo. We recommend that you read this document carefully each time you access www.thecapsoul.jo to check if there are any changes to this text and abandon it if you do not agree with it, since the use of the website implies the express and full acceptance of this Legal Notice in the version published at the time the user accesses it.

This Legal Notice is made up of:

The Particular Conditions that could be applied to some of the specific services of the web page and that will be understood to be equally accepted by the mere use of said services.

Cookie Policy.

The Privacy Policy.

Ownership of the website and definition of terms

This legal notice includes the General Terms and Conditions that govern access and use of the website http://thecapsoul.jo, owned by Al-Shawamel for tea and coffee trade located in Amman – Jordan and its email address info@thecapsoul.jo.

The terms “we”, “our”, “The Capsoul” refer to THE CAPSOUL COMPANY, SL. “You” means any person who accesses or uses this website.

page integrity

This website is provided free of charge “where possible” and “as is”. We reserve the right to restrict, suspend or terminate, without prior notice and at any time, access to this web page, a part of it or any specific functionality incorporated into the page. Likewise, we reserve the right to freely withdraw any of the content hosted on it.

Our rights on the website

All copyrights and other intellectual property rights relating to the design, texts, drawings and images in general of this web page are the property of The Capsoul or have been included in it with the authorization of its corresponding owner and are duly registered.

You can browse this web page, reproduce the texts by means of printing and download them or photos or videos (if applicable) to a hard drive or for the purposes of distribution to other natural persons. However, all this can be done as long as the copyright legislation is respected and the source of origin is mentioned. It is forbidden to reproduce this web page in whole or in part for commercial gain, as well as modify its contents in any way or incorporate them into another work, publication or web page, without the prior, express and written authorization of The Capsoul.

The trademarks, logos, characters and service marks incorporated into this web page belong to The Capsoul. In no case will it be interpreted that the contents of this web page imply the granting of any authorization or right to use any of the trademarks incorporated into the page. Its use outside the provisions of these Terms and Conditions is strictly prohibited. The Capsoul will defend its industrial property rights with the maximum rigor permitted by law.

Your responsibilities and rights over your content

Where appropriate, and whenever possible to include third-party content on the web page, any content that you send us to be published on this web page (including images, texts, questions, comments, suggestions or similar) we may use in the terms permitted by current legislation, so it is possible that in some cases we ask you to sign and send us some type of rights assignment document in order to publish certain content.

In any case, whenever you send us any material, you guarantee (by the mere fact of sending it) that you are the legitimate owner of the data that you are going to publish or that you have obtained the unequivocal consent of the people whose data you are going to disseminate, as well as that it has the intellectual property rights and all moral rights over the images that it is going to add, including but not limited to the rights of reproduction, distribution, transformation, exploitation, exhibition and public communication.

In general, it is prohibited to send materials or perform any act on the page (such as reverse engineering or hacking) that, in The Capsoul’s opinion, may be considered inappropriate or that is prohibited in accordance with the legislation applicable to this web page. The Capsoul will hand over to the authorities all those materials or evidence that it suspects are in breach of current legislation and will actively help justice in the prosecution of the offender, including but not limited to the following actions:

Any act that constitutes a breach of privacy (including transfers to the website of private information without the authorization of the affected person) or of any other of the legal rights of natural persons.

Using this website to defame or slander The Capsoul, its employees or other individuals, or to act in such a way as to bring The Capsoul’s good name into disrepute.

Transfer to the website files that contain viruses that may cause damage to The Capsoul’s property or to the property of natural persons.

Locate on this web page or transmit to it any unauthorized material, including, but not limited to, any material that could cause, in our opinion, inconvenience or damage, or that violates the systems or network security from The Capsoul or from third parties, material that is defamatory, racist, obscene, threatening, pornographic in content or that presents any form of illegality in general.

Personal data protection

Any personal data sent to The Capsoul’s web pages is covered by the Personal Data Protection Policy set out in The Capsoul’s Privacy Policy and Personal Data Protection document and found on this same web page.

Links to other web pages

You may find links on The Capsoul website that take you outside of the network and outside of The Capsoul. In that case, The Capsoul will not accept any responsibility in relation to the content, accuracy and operation of third party web pages. Links are provided in good faith and The Capsoul cannot be held responsible for subsequent changes to third party websites to which we provide a link. The inclusion of a link to connect to other web pages does not imply the assumption of responsibilities in relation to those pages by The Capsoul – We strongly recommend that you stay informed and carefully read the legal and privacy notices of all web pages visit.

territorial limitation

The material and information of The Capsoul appearing on this web page have been conceived solely for users in Jordan. The Capsoul does not assume any commitment in relation to the fact that the material and information on this website are appropriate or available in areas other than Jordan.


The Capsoul’s policy regarding the use of cookies is set out in the Cookie Policy document. See document here.

Update of these legal conditions

We reserve the right to make changes and corrections to this legal notice. Please check this page periodically to review these modifications and additional information.


You can contact The Capsoul in Jordan at our offices, located at Amman – Mecca St. – Building 164 Office 301 

Processing Time:

We strive to provide you with the fastest delivery, normally, the whole processing and shipping period will take up to 3 business days from Saturday to Thursday.

(Delivery during some special offers period could take up to 5 business days)

Process after your order is placed:

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

The standard of shipping:

We offer free shipping for orders over 20 JOD (excluding offers) 

What to do if your order has not reached within the normal time frame?

We welcome any email about your order including but not limited to order status, shipping problem and even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived within 3 business days, please contact us at info@thecapsoul.jo 

Saturday to Thursday from 9 Am to 5 PM or through our social media channels we will take immediate remedial actions.

Public holidays:

Please note that our distribution center is not working during public holidays.